Frequently Asked Questions

Getting Started

How can I log in/how do I access the MeetToMatch meeting manager?

Go to https://www.meettomatch.com, click the ‘log in’ button and select your event.
You can log in using your email address and password (the password will be sent to
you over email, or you can request a new password on the log in page). You can also
use our iOS or Android app to log in to the meeting manager.

My email/password seems incorrect when I log into MeetToMatch. What do I do?

If your email address is incorrect, check what email address you have used to sign up and make sure to log in using that one.

If your password is not working, check if you did not accidentally copy a blank space behind it. If you cannot find your password, check your spam/junk folder. If you can also not find it there, whitelist info@nullmeettomatch.com, request a new password, and check your inbox and spam folder again.

If you still have issues, contact info@nullmeettomatch.com.

When can I start planning my meetings?

You can start planning meetings right after you have access to the MeetToMatch platform. Be sure to check out the list of attendees regularly, as new ones will be registering closer to the event.

How do I add my project/product?

To add your project/product, go to your profile and click the ‘add new product’ button underneath. Add a title, image, information, link and optionally a YouTube or Vimeo video. If you are done, make sure the status is set to ‘visible’ and your project/product will be visible under ‘Showcase’ after you’ve saved.

Profile Settings

How can I update our company profile?

You can go to ‘my profile’ and click the blue ‘edit’ button to update your information. Be aware that you share your company profile with colleagues who also use MeetToMatch, so anything you change on the right side of your profile will also be changed on their profiles. To clarify what your position within your company is, you can use the ‘Describe here what you are looking for and reasons for planning meetings with you’ text field.

How do I set my profile picture and user information?

You can go to ‘my profile’ and click the blue ‘edit’ button to update your information. You can upload your images or use drag & drop. After editing your profile information, click ‘save’.

Time Zone & Working Hours

How do I change my time zone?

You can change your time zone in ‘Settings’ under ‘My Profile’.

The system will show you the default time zone of the event as well as the times of the event in your time zone.

How can I set my working hours?

Select your time zone and working hours when you log in for the first time or go to ‘Settings’ underneath ‘My Profile’ at any other time to adjust them. The system will show you in which time zone the event is, what time that is in your time zone and which hours of those you have selected to be available.

Hours outside of your working hours will not be visible in your schedule, and people can not book meetings at those times.

Is there an easy way to block multiple time slots?

You can either block time slots by selecting your working hours in your settings (all other hours will automatically be blocked), or by clicking on the lock icon next to the dates or on a specific timeslot.

If you click on the lock next to the date, all the time slots that day will be blocked. Then, you can unblock the time slots you do want to have meetings on separately by clicking on the lock icon in each time slot. This is the fastest way to block many time slots at once. 

If you click on the lock icon within a time slot, a pop-up will appear where you can enter a description (e.g. ‘Lunch’) but you don’t have to enter anything, you can also just click ‘OK’ to block the slot.

Planning Meetings

Where can I find the location of my meeting?

The location of your meetings is always mentioned in your schedule, whether it’s a physical location like ‘table 8’ or a virtual one (a link to a video conferencing tool). The link to your virtual meetings appears before the start of your meeting on your Dashboard. You will also receive a summary of all your meetings and their location in your email on the days of the event.

Where can I find the contact details of my meeting partner?

If you have a confirmed meeting, the email address and phone number of the person you are meeting with are shown in their profile. You can also message them through the ‘Messages from Attendees’ inbox, available from your Dashboard. If your meeting partner is not present at your meeting location, you can call or text them to connect fast.

How do I change/cancel a booked meeting?

Go to the meeting details by clicking the ‘confirmed meetings’ button on your dashboard or by clicking the meeting in your schedule. Then use the ‘cancel’ button to cancel the meeting or the ‘reschedule’ button to reschedule the meeting to a different date/time or to transfer the meeting to a colleague.

How can my colleague join the meeting?

Share your agenda with your colleague (find the ‘email my agenda’ button underneath your schedule in MeetToMatch) so they know where to go at what time. At live events, most meeting tables will have space for up to 4 people, so both parties can bring one colleague. At online events, there is no such limit and you can simply share the link to the virtual meeting room with the colleagues that like to join.

If you have many confirmed meetings, you can also decide to share your login credentials instead (don’t forget to change your password) so that they can find the links/locations for each meeting themselves.

How do I transfer my meeting to a colleague, who is also in MeetToMatch?

Go to the meeting details by clicking the incoming/pending requests or confirmed meetings button on your dashboard or by clicking on the meeting in your schedule. Use the ‘reschedule’ button to transfer the meeting to a colleague.

If the meeting was already confirmed, it will remain confirmed if you do not change the time slot. If you also change the time slot, the other party has to re-confirm the meeting.

How do I contact another user besides sending a meeting request?

If you have a confirmed meeting, you can send a message to the other user from the ‘Messages from attendees’ inbox, which you can find on your Dashboard. 

If you received a meeting request, you can contact the other user through the inbox as well. The other user will be able to send you messages after you’ve contacted them.

If you do not have a confirmed meeting, you cannot send a message.

How can I see who is available at a specific time slot?

You can click on a time slot to book a meeting specifically at that time. You will see the attendees list, but only attendees who are available at that moment will be in the list.

Online Meetings

Where can I find the link to my online meeting?

The link to the session/video call will appear in your ‘Your next meetings’ list on your Dashboard 30 minutes before the start of the session/meeting and disappear 15 minutes after the start of the session/meeting. You can also find the links in your personal schedule and in the Program tab.

How can I test my setup for online meetings?

To test your setup, audio, and video, you can connect to the default video conferencing tool here: http://8×8.vc/meettomatch/checkyourtech

How can I connect with other participants during online events?

If the event supports this, you can hang out and network with the other participants between your meetings by joining a community if they have set one up. This can be for example a Discord server. A button will be added to your MeetToMatch Dashboard if it is available.

Can I have my online meeting on my mobile device?

It is possible if you download the 8×8 Meet app on Google Play or the App Store, but keep in mind that screen sharing can not be done over the phone and that it will be hard to read the information in a shared presentation, so we recommend that you use a laptop or pc.

How can I share my screen during a virtual meeting in 8×8?

You can share your screen by clicking on the ‘screenshare’ button. To also share sound, select the option in the pop-up.

To not lose quality through your stream, we recommend sharing a link to your trailer/demo using the chat instead.

By the way, to also share your camera during a screenshare, click the camera icon on the bottom of your screen to turn on your webcam.

What browser should I use for my online meetings?

If you use the default video conferencing tool, 8×8, the supported browsers are Google Chrome, Mozilla Firefox, Edge and Safari. 8×8 Video meetings in Safari require turning off website tracking. Other browsers might work as well but your experience might not be optimal, you get the best experience using Google Chrome so we recommend using that. Read more here.

I have a slow connection during my online meeting, what can I do to improve it?

Turn off your syncing: syncing can take up a lot of bandwidth speed. Check if there are no updates/downloads happening at the same time. If that is not the issue, decrease your incoming and outgoing video quality in your video conferencing tool’s settings.

What to do if my video is not working?

If your video is not working, try to close and open your browser again. If that does not work try another browser/incognito browser. If you still have issues you can often switch to a different video conferencing tool in your MeetToMatch profile, or contact the other person to propose an alternative.

Can I choose other video conferencing technology than the default 8×8 platform?

If the event organizer has enabled this, you can go to your profile settings and pick one of the available alternatives, such as Zoom or Skype. After you have chosen another video conferencing platform, a new field will appear in which you can add your personal Zoom link, or Skype username. 

Please be aware that if you are using a free Zoom account, the link MUST have a password included for it to work (if there is a ‘pwd=’ in your URL, you’re good).

The button to my online meeting does not appear, what can I do?

Double-check your time zone settings to make sure you have selected the right time zone. The button only appears 30 minutes before your meeting starts, so if your time zone is set to one hour later than you expect, there won’t be a button yet. Also, check if it is indeed 30 minutes before your meeting time or earlier.

If your time zone is correct and you still don’t see it, send an urgent email to info@nullmeettomatch.com and message the person you are meeting with an alternative way to contact you, like your Skype ID or a link to Google Hangouts.

Tips & Tricks

How does the star rating in the platform work?

Having a high star rating means that you are more likely to respond to your meeting request. You get a star by doing the following things:

Star 1: by completing your profile, including a logo and picture

Star 2: by sending out meeting requests to others

Star 3: when you get confirmed meetings

Star 4: return on a regular interval to check out new attendees that have registered

How can I stay up to date with the latest changes in my schedule?

Log in to MeetToMatch during the event to check for the latest changes to your personal schedule in the meeting manager. You can also use our iOS or Android app to check your schedule.